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The client is a widely recognized leader in the restaurant brokerage industry, specializing in selling existing restaurants, commercial space leasing, and franchise resales. Renowned for their professionalism and deep industry expertise, they operate a critical digital marketplace that centralizes listings and resources for buyers and sellers. As creators of the Certified Restaurant Broker® program, a flawless digital experience is fundamental to their business.
Successfully validated critical user journeys, including listing creation, buyer-seller communication, and transaction management to ensure a smooth and efficient marketplace experience.
Improved overall platform stability and usability by identifying and resolving key functional bugs early in the development cycle.
Enabled seamless integration between front-end listings and back-end databases, contributing to reliable real-time updates of restaurant availability and deal status.
Enhanced user trust and satisfaction by thoroughly testing workflows around negotiations, offers, and contract management.
Supported timely product releases with robust regression testing, ensuring continued high quality and better user engagement.
"Their QA efforts significantly improved our platform’s reliability and streamlined the experience for our buyers, sellers, and brokers"
Verified Client
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The client faced significant technical and operational hurdles threatening platform integrity and user experience.
In a high-stakes marketplace where transactions depend on trust and accuracy, our testing directly preserved the integrity of the client's revenue-generating workflows and protected their reputation as an industry leader.
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| Metric | Before | After |
|---|---|---|
| Platform Usability | Fragmented user journeys and an inconsistent UI led to user frustration and operational delays. | An intuitive, streamlined user experience for all roles, resulting in faster task completion and higher user satisfaction. |
| Transaction Workflow | Critical workflows for offers and deal closures were prone to errors, posing a significant risk to high-value transactions. | Fully validated and secured transaction workflows, ensuring end-to-end accuracy, timeliness, and user confidence in every deal. |
| Real-Time Notifications | An unreliable alert system caused delayed or missed notifications, creating critical communication gaps between parties. | A dependable, real-time notification engine that keeps all stakeholders instantly informed of status changes and required actions. |
| Third-Party Integration | Frequent synchronization failures with essential services like CRM and payment gateways created data integrity issues. | Seamless and stable integrations with all external services, eliminating data discrepancies and reducing manual rework. |
| Platform Stability | A reactive approach where critical bugs were often discovered by end-users, impacting live deals and platform credibility. | Proactive bug detection and early resolution through rigorous testing cycles, leading to a vastly improved and resilient platform. |
"Bugraptors exceeded our expectations. Their meticulous functional testing helped identify and resolve critical issues in our marketplace workflows and integrations, making our platform more reliable and user-friendly. Thanks to their partnership, we confidently support our users in completing smooth and secure restaurant transactions."
Here is the glimpse of what we have done for our customers and how it has transformed their business.
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BugRaptors is one of the best software testing companies headquartered in India and the US, which is committed to catering to the diverse QA needs of any business. We are one of the fastest-growing QA companies; striving to deliver technology-oriented QA services, worldwide. BugRaptors is a team of 200+ ISTQB-certified testers, along with ISO 9001:2018 and ISO 27001 certifications.
We're here to help and answer any question you might have. We look forward to hearing from you.
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