Ensuring Marketplace Integrity: Functional Testing Services for a Leading Restaurant Brokerage Platform

How we transformed a struggling B2B platform into a high-performance, globally scalable marketplace

"Their QA efforts significantly improved our platform’s reliability and streamlined the experience for our buyers, sellers, and brokers"

Verified Client

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Key Results Achieved

Successfully validated critical user journeys, including listing creation, buyer-seller communication, and transaction management to ensure a smooth and efficient marketplace experience.

Improved overall platform stability and usability by identifying and resolving key functional bugs early in the development cycle.

Enabled seamless integration between front-end listings and back-end databases, contributing to reliable real-time updates of restaurant availability and deal status.

Enhanced user trust and satisfaction by thoroughly testing workflows around negotiations, offers, and contract management.

Supported timely product releases with robust regression testing, ensuring continued high quality and better user engagement.

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Ensuring Marketplace Integrity: Functional Testing Services for a Leading Restaurant Brokerage Platform case study background

About Client

The client is a widely recognized leader in the restaurant brokerage industry, specializing in selling existing restaurants, commercial space leasing, and franchise resales. Renowned for their professionalism and deep industry expertise, they operate a critical digital marketplace that centralizes listings and resources for buyers and sellers. As creators of the Certified Restaurant Broker® program, a flawless digital experience is fundamental to their business.

Professional working with technology to address challenges

Challenges We Addressed

The client faced significant technical and operational hurdles threatening platform integrity and user experience.

Technical Challenges

Validating complex user roles with different access levels, including buyers, sellers, and brokers.

Ensuring accurate synchronization of listing details, offer statuses, and document uploads across web and mobile platforms.

Handling real-time notifications and updates to improve communication flow.

Integrating third-party services such as CRM and payment gateways.

Ensuring UI consistency and responsiveness across devices.

Limited documentation around some legacy systems' integration.

Operational Challenges

Coordinating QA efforts across multiple teams, including developers, product managers, and brokers.

Managing frequent updates aligned with market dynamics and regulatory compliance.

Handling test environments that mirror complex transactional workflows.

Ensuring thorough testing within tight deadlines and high user expectations.

Translating technical issues clearly to stakeholders across business and tech teams.

Maintaining detailed test documentation despite fast-changing requirements.

Why It Mattered

In a high-stakes marketplace where transactions depend on trust and accuracy, our testing directly preserved the integrity of the client's revenue-generating workflows and protected their reputation as an industry leader.

Our Solution for the Client

Our Approach:

Collaborated closely with developers, brokers, and product owners to understand complex marketplace workflows.

Designed detailed test cases covering all user roles and critical transaction scenarios.

Performed thorough end-to-end testing on web and mobile platforms.

Conducted regression testing with each release to maintain platform stability.

Used exploratory testing to uncover edge cases and usability issues.

Maintained clear communication channels for timely bug prioritization and resolution.

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Before vs After

Metric	Before	After
Platform Usability	Fragmented user journeys and an inconsistent UI led to user frustration and operational delays.	An intuitive, streamlined user experience for all roles, resulting in faster task completion and higher user satisfaction.
Transaction Workflow	Critical workflows for offers and deal closures were prone to errors, posing a significant risk to high-value transactions.	Fully validated and secured transaction workflows, ensuring end-to-end accuracy, timeliness, and user confidence in every deal.
Real-Time Notifications	An unreliable alert system caused delayed or missed notifications, creating critical communication gaps between parties.	A dependable, real-time notification engine that keeps all stakeholders instantly informed of status changes and required actions.
Third-Party Integration	Frequent synchronization failures with essential services like CRM and payment gateways created data integrity issues.	Seamless and stable integrations with all external services, eliminating data discrepancies and reducing manual rework.
Platform Stability	A reactive approach where critical bugs were often discovered by end-users, impacting live deals and platform credibility.	Proactive bug detection and early resolution through rigorous testing cycles, leading to a vastly improved and resilient platform.

Platform Usability

Before

Fragmented user journeys and an inconsistent UI led to user frustration and operational delays.

After

An intuitive, streamlined user experience for all roles, resulting in faster task completion and higher user satisfaction.

Transaction Workflow

Before

Critical workflows for offers and deal closures were prone to errors, posing a significant risk to high-value transactions.

After

Fully validated and secured transaction workflows, ensuring end-to-end accuracy, timeliness, and user confidence in every deal.

Real-Time Notifications

Before

An unreliable alert system caused delayed or missed notifications, creating critical communication gaps between parties.

After

A dependable, real-time notification engine that keeps all stakeholders instantly informed of status changes and required actions.

Third-Party Integration

Before

Frequent synchronization failures with essential services like CRM and payment gateways created data integrity issues.

After

Seamless and stable integrations with all external services, eliminating data discrepancies and reducing manual rework.

Platform Stability

Before

A reactive approach where critical bugs were often discovered by end-users, impacting live deals and platform credibility.

After

Proactive bug detection and early resolution through rigorous testing cycles, leading to a vastly improved and resilient platform.

Client Testimonial

"Bugraptors exceeded our expectations. Their meticulous functional testing helped identify and resolve critical issues in our marketplace workflows and integrations, making our platform more reliable and user-friendly. Thanks to their partnership, we confidently support our users in completing smooth and secure restaurant transactions."

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BugRaptors is one of the best software testing companies headquartered in India and the US, which is committed to catering to the diverse QA needs of any business. We are one of the fastest-growing QA companies; striving to deliver technology-oriented QA services, worldwide. BugRaptors is a team of 200+ ISTQB-certified testers, along with ISO 9001:2018 and ISO 27001 certifications.